At Social Factors we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or use our website and services.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect information that you voluntarily provide to us when you:
- Submit a contact or enquiry form
- Request information about our services
- Contact us through email, phone, or social media
- Subscribe to our newsletters or marketing communications
- Engage with our digital marketing services
This information may include:
- Name
- Email address
- Phone number
- Company or business name
- Website or social media details
- Project requirements
- Any other information you choose to provide
We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, pages visited, and general website usage information.
2. How We Use Your Information
We may use the information we collect to:
- Respond to your enquiries and requests
- Provide information about our services
- Communicate with you regarding projects or potential collaborations
- Improve our website, services, and user experience
- Understand website traffic and visitor behaviour
- Send marketing or promotional communications where permitted
- Prevent fraud, misuse, or unauthorized activity
- Comply with applicable legal and regulatory requirements
We do not sell or rent your personal information to third parties.
3. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve functionality and understand how visitors interact with our website.
Cookies may help us:
- Remember user preferences
- Understand website traffic
- Analyse website performance
- Improve the user experience
- Measure marketing and advertising performance
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
4. Analytics and Third-Party Services
We may use third-party tools and services, such as analytics, advertising, communication, hosting, or social media platforms, to operate and improve our website and services.
These third parties may process information according to their own privacy policies.
Where applicable, these services may include analytics platforms, advertising platforms, social media platforms, payment providers, email services, and other technology providers.
We encourage you to review the privacy policies of these third-party services to understand how they handle your information.
5. Sharing of Information
We may share your information with trusted service providers when necessary to operate our website or provide our services.
For example, information may be shared with:
- Website hosting and technology providers
- Analytics providers
- Email and communication platforms
- Advertising and marketing platforms
- Professional advisers or service providers
- Government authorities where required by law
We only share information where reasonably necessary for the relevant business or legal purpose.
6. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction.
However, no method of transmitting or storing information online can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of your information.
7. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide our services, maintain business records, resolve disputes, and comply with applicable legal obligations.
When information is no longer required, we may securely delete or anonymize it.
8. Your Privacy Rights
Depending on applicable law, you may have certain rights regarding your personal information, including the right to:
- Request access to information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information where legally applicable
- Withdraw consent for certain communications
- Opt out of marketing communications
- Raise a concern regarding the handling of your information
To exercise these rights, you may contact us using the details provided below.
9. Marketing Communications
If you provide your contact information and consent to receive marketing communications, we may occasionally contact you about our services, offers, updates, or relevant information.
You can unsubscribe from promotional emails at any time by following the unsubscribe instructions included in the communication or by contacting us directly.
10. Children's Privacy
Our website and services are not intended for children under the age of 18.
We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.
11. External Links
Our website may contain links to third-party websites, including social media platforms and other external resources.
We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before providing them with personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.
Any updates will be posted on this page with a revised “Last Updated” date.
We encourage you to review this page periodically to stay informed about how we protect your information.